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Terms and Conditions

 

This website www.soiltosoulresorts.com (“Website”) is owned and operated by SOIL TO SOUL RESORTS (“Company”), a company incorporated under the laws of the GUJARAT STATE having its office in Ahmedabad. 

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained below and elsewhere on the Website (collectively, “Terms and Conditions”).  By using the Website, you will be deemed to have accepted these Terms and Conditions.

By accepting the Terms and Conditions, you will be entering into a binding agreement with the Company and its affiliates.

Use of the Website 

The Website allows you to access the reservation services of the Hotels under the SOIL TO SOUL RESORTS and its associated  brands.

The Website also provides marketing and promotional information about products, services and activities on offer by Soil to Soul Resorts. 

The Website and its content are made available for your personal, non-commercial use.  The Website should not be used for unlawful, immoral or illegal purposes or for any purpose other than those stated in the Terms and Conditions. The Company reserves the right to deny access to the Website to any user who violates the Terms and Conditions,  the Privacy Policy and the cookies policy at his sole discretion. 

You must not engage in any conduct or do anything that would damage, impair or interfere with the operation or security of the Website, the system hosting the Website, or any of our computer systems.

You must be of sufficient legal age and capacity to make reservations for rooms, restaurants or spa services through the Website.  If you are a child or minor, you may only use the Website and services available on the Website with the permission of your parent or guardian.

Some parts of the Website are restricted for members of Shangri-La Circle.  Only registered Shangri-La Circle members may access such members’ areas.

Intellectual Property 

The Website contains proprietary information, content and materials, including but not limited to text, graphics, images, photographs, videos, music, sound, icons, logos, designs, trade names, trade secrets, patents, trademarks, software codes and technologies (“Content“), that is owned by Shangri-La and/or third parties and is protected by applicable intellectual property and other laws, including but not limited to copyright. No licence is granted in respect of those intellectual property rights. Your use of the Website does not grant, transfer to or confer upon you any right, title or interest in the Content.

By using the Website, you agree to comply with all end user agreements and privacy policies of third parties. 

You agree that you will not use the Content in any way whatsoever except for use of the services available on the Website in compliance with the Terms and Conditions. The Website may only be used for personal and non-commercial purposes.  You must not print, copy, modify, publish, reproduce, distribute, re-transmit, transfer, upload, download, store, display in public, sell, licence, reverse engineer, decompile, or disassemble the Content without the prior written consent of Soil to Soul Resorts, save and except to the extent permitted by copyright laws and/or for the downloading and printing of the Content for personal record-keeping purposes only.

You must also not engage in any conduct that infringes, violates or misappropriates any intellectual property rights of Soil to Soul Resorts, and such infringement, violation or misappropriation shall amount to a breach of the Terms and Conditions. No permission or authorisation is granted to you to use, or permit others to use the Company’s icons, site addresses, or any other means to hyperlink other Internet sites with any page in the Website unless specifically permitted by the Company in writing.

You can send your comments, suggestions, ideas, or feedback concerning the Website or any of the services made available to you on the Website or the Hotels (“Feedback”). You agree that if you provide any Feedback to us, we will own all right, title and interest in and to the Feedback, even if such Feedback is provided in confidence. We will be entitled to use the Feedback without restriction. You irrevocably assign to us all right, title and interest in and to the Feedback and agree to provide us with any assistance we may require to document, amend and maintain our rights in the Feedback.

Reservations  

By using this Website to make reservations with a Hotel, you agree to be bound by all of such Hotel’s standard terms and conditions and by any other policies, terms and conditions that may apply.  

By using this Website to make reservations, you hereby authorize the Hotel and us to use your personal information including credit/ debit card information that you provide to us for the purpose of the reservation.    

By using this Website or channels owned or operated by third parties or information otherwise provided by Soil to Soul Resorts to make reservations at any of the Hotels, you acknowledge that there may be technical inaccuracies, typographical errors or mistakes in the information displayed or otherwise provided including but not limited to room rates, occupancy levels, availability or other Hotel requirements. Neither Soil to Soul Resorts  assume responsibility or liability for any such inaccuracies, errors or mistakes nor be obliged to honor reservations based on such inaccuracies, errors or mistakes. Soil to Soul Resorts reserve the right to make changes, corrections, cancellations and/or improvements to information displayed on this Website or otherwise provided, at any time without notice, including confirmed reservations based on such inaccuracies, errors or mistakes in the information provided or displayed on this Website or channels owned or operated by third parties.

You may only make reservations through this Website for yourself and your guests. If you intend to book more than nine (9) rooms at the same Hotel for the same period of stay on behalf of one or more guests, you must contact the Hotel directly to make the reservation. You are prohibited from using this Website for the purposes of reselling, posting, advertising or marketing reservations (whether online or otherwise) to third parties including online agents, third-party owned websites, or travel agents.

The Hotel reserves the right to require proper proof of identity (e.g. passports or national identity cards) from all persons checking in. The Hotel has the absolute discretion to refuse to check in if the identity does not match with the person mentioned in your reservation or if anyone refuses to provide the requisite proof of identity to the Hotel. We reserve the right to cancel or modify at our sole discretion any reservations that have been made in breach of the Terms and Conditions or for false, fraudulent or unauthorized purposes.

Cancellation Policy  

The cancellation policy of any reservation may vary depending on the room rates, occupancy levels, availability or other Hotel requirements. The cancellation policy will normally be provided to you along with the confirmation of your reservation. Any cancellation of your reservation through this Website must comply with the cancellation policy applicable to the reservation.

Notwithstanding the foregoing, it is our standard cancellation policy that in the event of a cancellation of your guaranteed reservation less than 24 hours prior to 6.00 pm of your scheduled arrival date (according to the local hotel time), or in case you fail to show up without a valid reason, the Hotel has the right to debit a one-night cancellation charge from the credit/ debit card provided to secure the reservation and/or saved in your account.

Credit/ Debit Card Information  

You must provide valid credit/ debit card information (such as card type, card number, expiry date and the full name shown on the card) to us and to the Hotel to secure your reservation or to pay an advance deposit for prepaid or advance purchases. No payment will be deducted from your credit/ debit card at the time of reservation unless it is for prepayment or advance purchase.  

By providing your credit/ debit card information, you represent and warrant that (i) you are legally authorized to use the credit/ debit card you provided; (ii) you authorize us to charge you in full for all charges incurred by you and your guests (if applicable) or charged to your account for all products and services purchased by you and any damage or loss caused by you and your guests during your stay (including, without limitation, damage to the Hotel’s property); (iii) you authorize us to charge you in full the prepayment or advance purchase at the time of reservation; and (iv) you authorize us to charge any cancellation charges to your credit/ debit card. 

While all reasonable security measures will be taken to secure your credit/ debit card information, you agree to hold us and our employees and officers harmless and release us from any actions, claims, liability, damage or loss resulting from any loss, release, compromise, or disclosure of your credit/ debit card information caused by malware attacks, phishing attacks, viruses, hacking activities, malicious software and any other unlawful interference of the Website’s operating system or unauthorized access by third parties.       

Payment  

Where applicable, you may charge the purchase of goods and services including food and beverage, spa services or other Hotel activities to your room during your stay. You are personally liable for the full payment of all such charges which may include any applicable service charges, duties, taxes, or tariffs. You are required to pay and settle all such charges fully upon receipt of the Hotel bill or during check-out.

All payments made by you are subject to your respective bank’s charges for foreign transaction fees, where applicable. Additional foreign exchange fees may also apply if any other currency, which is not from your originating issued card’s country, is selected to be charged.

If you choose to check out of the Hotel without settling your bill in full, you expressly and irrevocably authorize us to charge to your credit/ debit card, which was used at the time of check-in, provided to secure your reservation, or saved in your account (whichever is available), all charges you and your guests may have incurred including any damage or loss caused by you or your guests to the Hotel during your stay.

Valuables 

You are advised not to bring expensive jewellery, precious goods or excessive amounts of cash onto the Hotel premises and you do so at your own risk. While Hotels provide reasonable security, Hotels are not designed as high security areas for the safekeeping of expensive jewellery, precious goods or large sums of cash. Please ensure that all items of value are always stored securely and not left unattended. Safety deposit boxes and in-room lockers are available for your use. To the extent permissible by law, we will not be liable for any loss of or damage to any property brought onto the Hotel premises. In the event that we are found to be liable for any such loss or damage, we shall not be liable for such loss and damage to an amount exceeding the statutory limitation available under the applicable local laws and regulations.     

Privacy Policy 

We respect your privacy and are committed to protecting the privacy, confidentiality and security of the personal data you provide to us or that we otherwise collect about you when you use this Website. How we collect, use and disclose your personal data (including sensitive personal data (where applicable).  

By using this Website, you consent to receiving direct marketing and promotional communications from us. Accordingly, we will send you either via emails, SMS messages, push notifications, telephone calls, post, or social media (e.g .WeChat and Facebook) marketing and promotional information that we think may be of interest to you. You may opt-out from receiving further marketing communications from us at any time by following the unsubscribe instructions contained in the marketing communications or contacting us by email on unsubscribe@soiltosoulresorts.com